Technical Services & Support
Professional and personalized support when you need it.
Expert support before your event
Our team works with you in the weeks before your event to configure your platform, test your setup, and prepare your staff — so you walk in on event day with full confidence and a tested, working system.
Live assistance during your event
Whether it's a last-minute schedule change, a technical question on the show floor, or a request from a VIP attendee — our support team is reachable and ready to help the moment you need them, all day long.
Post-event follow-through
After the final session wraps, we help you close the loop — pulling analytics, resolving open support tickets, and organizing your data for the next event planning cycle so nothing falls through the cracks.
MeetMax Support
Create a new support ticket at any time in MeetMax or contact us directly.
By Email - support@meetmax.com
By Phone - call +1 (518) 290-3050 between 4:00AM and 8:00PM (US-EST).
Knowledge Base - Access the library of support articles for answers to frequently asked questions in MeetMax.
Planet AV Support
Have any AV production questions, comments, or concerns? Contact Thomas Petroski, General Manager of Planet AV:
By Email - tpetroski@planetav.com
By Phone - call +1 (201) 386-2100 ext. 803
Knowledge Base - Visit our FAQ page to view the answers to the most commonly asked questions regarding our services. If your question isn't there, feel free to email us to let us know!
SummitCast Support
By Email - contact@summitcast.com
By Phone - reach us at +1 (201) 683-2100
Knowledge Base - Visit our FAQ page to view the answers to the most commonly asked questions regarding our services. If your question isn't there, feel free to email us to let us know!
